VALUES & BEHAVIOURS

  • Shariah
    Compliance
  • Benevolent
    Intent
  • Customer
    Focus
  • Communication
    & Teamwork
  • Excellence
     
  • Leadership
     
  • We fulfill our commitments with the Creator (obligatory forms of worship)
  • We are careful in our business dealings. We refrain from unlawful earnings and acts
  • We follow company policies, code of conduct
  • We keep ourselves informed about our religious, ethical duties, responsibility towards the environment
  • We regularly check our compliance with all legal and shariah requirements of doing business
  • Our intentions and actions are geared towards eradicating patient suffering and improving health.
  • We serve our customers with the intent of enabling their success – their success being patient well-being (vs the intent of just doing a job)
  • We serve our employees with the intent of enabling their success
  • Our concern for our people (for their true success) is translated into actions
  • We design programs for customer/patient benefit
  • We keep all promises to customers
  • We keep long lasting relationships with key customers
  • We listen to the customer
  • We understand the patient’s needs
  • We understand the issues the customers face; their needs; the markets in which they operate
  • We provide on time quality products & services to our customers
  • We undertake initiatives, develop products, and establish systems and processes, aligned with increasing value to our customers
  • We treat others with dignity and respect in our communications
  • We communicate openly, honestly and supportively
  • We listen
  • We use mutual consultation in our affairs
  • We respond to queries, letters, emails on time.
  • We do not go alone, we cooperate
  • We work as a team and show active commitment for common goals.
  • We work together to quickly solve problems instead of finding excuses
  • We set high performance standards for ourselves
  • We learn from our mistakes
  • We commit to lifelong learning. We improve our knowledge and skills and then apply this knowledge
  • We decide and act swiftly
  • We are process-oriented and continuously strive to improve our work processes
  • We follow through and finish our tasks within time/deadline
  • We actively seek and implement new and better ways of doing things
  • We model our Values
  • We bring out the best in people
  • We anticipate, plan and embrace change
  • We demonstrate personal initiative
  • We promote innovative thinking
  • We develop talent